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Frequently Asked Questions

What services do we offer at HeartCare Partners?

For a list of services we offer at HeartCare Partners and HeartCare Sunshine Coast, please see our Procedures and Testing page or you can Contact Us.

What if I'm experiencing chest pain?

If you have chest pain you MUST seek medical advice.

If you have severe chest pain, contact your General Practitioner. If your doctor cannot be contacted immediately then you should ring an Ambulance – dial' 000' for an ambulance.

  • You will be asked which service you require – Ambulance, Fire or Police.
  • Nominate – Ambulance.
  • You will need to tell them your address and the nearest corner.
  • State that you have chest pain.
  • Stay in a semi-reclined position while awaiting the ambulance.

It is advisable to use an ambulance if in the metropolitan area, and not drive yourself.

Click here to download our 'Chest Pain' fact sheet [pdf]

Do I need a referral?

Yes, in most circumstances, for your initial contact with HeartCare Partners doctors you will need a valid referral. Whilst this referral remains valid for a finite amount of time (see below), you will be able to access procedures and tests requested by your referring doctor and/or requested by the specialist you see. It is essential to have a valid referral to be able to claim a rebate from Medicare Australia.

How long does a referral remain current?

A referral from a specialist only remains current for 3 months. A referral from a General Practitioner remains current for 12 months, unless otherwise specified by your GP.

Does my cardiologist need to see the referral first?

We would prefer to receive all referrals prior to your appointment. At the very latest, we will require the referral at the time of your appointment.

What will I be charged and will I be able to claim from Medicare or my health fund?

For information regarding our billing policy and Medicare and private health claiming, please visit out Payments section.

 

Genesis Logo Small.pngGenesisCare is Australia’s leading provider of radiation oncology, cardiology and sleep treatments. We exist to fill the treatment gap for the biggest disease burdens in Australia - cancer and heart care - in an environment of substantial unmet demand from an ageing population. Click here to learn more